Warranty

Extended warranty

Elacin offers a 5 years manufacturer warranty. This allows users to benefit from Elacin’s After Sales Service for 5 years.

Thanks to the latest 3D manufacturing technologies applied to soft materials (silicones), Elacin now covers the fifth year of use of custom-made hearing protection. Aiming to provide optimum protection for our users, we continue to recommend the renewal of earplugs during the fifth year of use.

  • Custom-made hearing protection: all versions of Elacin RC (incl. acrylic), Elacin CH (incl. acrylic), Elacin ER, SafeSound and Elacin Relax for all B2B and B2C customers enjoy
    a 5-year warranty.
  • Custom-made earmoulds: Elacin Swim have a 2-year warranty.
  • Accessories and electronic equipment, such as Elacin BoomMic, Elacin SoloCom and Tube, have a 1-year warranty.
  • Universal hearing protectors have a 1-month warranty.
What’s included in the warranty?
  • Material errors and manufacturing errors
  • Tear or damage
  • Broken cord
  • Broken filter
What is not included?
  • Loss or theft
  • Exact level of attenuation

For more information, contact our Customer Service Department or your contact person.

Our locations

The Netherlands
Germany
France

Elacin International B.V.
Minervum 7032
4817 ZL Breda

T: +31 (0)88 20 80 600
E: customerservice@elacin.inthemake.nl

BTW nummer: NL00 2722 586 B01
Kamer van Koophandel: 18130264

Elacin GmbH
Großenbaumer Weg 8
40472 Düsseldorf

T: +49 (0) 211 61 70 56 56
E: kundenservice@elacin.inthemake.nl

Umsatzsteuernummer: DE 291497386
Handelskammer: HRB71136

Elacin France S.A.S.
Immeuble Sezac
Rond Point Laurent Schwartz CS 50005
78311 Maurepas Cedex

E: info@elacin.fr

Numéro de TVA: FR 50 348 720 962
Chambre de Commerce: 348 720 962 000 37